F&Q

Frequently Asked Questions (FAQ)

General Questions

Q1: What services does SPK Eco Solutions provide?

We are a single, comprehensive property solution. We cover every aspect of property maintenance, renovation, and management. Our services include:

• Construction & Renovation: Home/Office builds, roofing, flooring, painting, and joinery.

• Safety-Critical Trades: Certified Gas, Electric Wiring, Plumbing, and Heating Systems.

• Security & Tech: CCTV and full Home Automation installations.

• Maintenance: All types of professional Cleaning, Gardening, House Moving, and comprehensive Handyman jobs.

Q2: What areas do you cover?

We currently serve residential and commercial customers across England. Contact us to check availability and schedule a consultation in your specific location.

Q3: Are your services truly eco-friendly?

Yes, the "Eco" in our name is a commitment. We use environmentally safe cleaning products, prioritize sustainable and durable building materials, and install energy-efficient solutions (like smart heating and home automation) to reduce your property's long-term environmental impact.

Q4: How can I book a service?

You can request a quote or schedule a service by contacting us through our website form, email, or phone. We aim to respond to all enquiries within one business day.

Specialist Trades (Gas, Electric, Plumbing, Security)

Q5: Are your engineers certified for gas and electrical work?

Absolutely. This is our top priority.

• Gas: All gas installation, repair, and heating system work is performed exclusively by engineers registered with the Gas Safe Register (UK legal requirement).

• Electric: All electrical wiring and installations are completed by Part-P qualified electricians who can self-certify their work for Building Regulations compliance.

Q6: Do you handle complete heating system installations?

Yes. We design, install, repair, and service all types of heating systems, including gas boilers, radiators, underfloor heating, and smart thermostat integration for optimal efficiency.

Q7: Can you install security systems and home automation?

Yes. We install full CCTV systems, advanced home automation (smart lighting, security, heating controls), and access control. We ensure all security installations comply with relevant ICO (Information Commissioner's Office) data protection standards.

Construction & Renovation

Q8: What kind of construction and renovation work do you handle?

We handle everything from minor repairs to large-scale projects, including full home/office builds, extensions, conversions, structural repairs, roofing, bespoke Pantry Cupboards, and specialist flooring.

Q9: Do you provide free estimates, and how is the process managed?

Yes, we offer free, no-obligation quotes after an initial consultation or site visit. For large, multi-trade projects, you get one dedicated project manager who coordinates the builders, electricians, and plumbers, simplifying the entire process for you.

Maintenance & Handyman Services

Q10: What does the "all types of handyman jobs" service include?

It covers nearly any small to medium task around the property: furniture assembly, hanging pictures/shelves, minor repairs, basic plumbing/sink work, window installation/repair, gutter cleaning, and general property upkeep.

Q11: What types of cleaning and groundskeeping do you offer?

We provide a full range of services: Residential and Office Cleaning, Deep Cleaning, End of Tenancy Cleaning, Post-Construction Cleaning, and professional Gardening/Grounds Maintenance.

Q12: Are your team members insured and vetted?

Yes. Every member of our team is professionally trained, thoroughly background-checked, and fully covered by our comprehensive Public and Employers' Liability Insurance.

Payments & Policies

Q13: How can I pay for your services?

We accept all major methods, including bank transfers, card payments, and invoices for our recurring commercial clients.

Q14: What is your cancellation policy?

You can cancel or reschedule any service up to 24 hours before the appointment time. Cancellations made after this period may incur a small administrative fee.

Didn’t find your question here? Please contact our team directly:

Call us: +447432336458 | +447432336387 (Operation Hours: Monday to Sunday, 9am to 5pm)

Or email us: sales@spkes.com